PRIVACY POLICY, COOKIES & GDPR

Effective: 03 August 2021

Introduction: This Policy explains how we protect and handle any personal information you provide to us, including via our websites, our apps, our social media pages/accounts, email, telephone and in person. It also covers any personal information we receive from third parties and provides you with an overview of your rights. By using our products and services, including browsing our websites, or signing up for marketing, you agree that we may use your personal information as outlined in this Policy. There may be occasions when we share responsibility for the processing and protection of your personal data in connection with your use of our products and services as joint controllers with our partners for additional information. In such instances our partners will process your personal data in accordance with their privacy notices. Dionoire is the controller of your personal data for the purposes of data protection law.

What kinds of information do we collect?

  • Information you have provided to us
  • Name, telephone number, address, and email address when you sign up for our marketing communications. This information may be collected via an online web form, a data capture form, an app, by email, by telephone, or by post.
  • When you visit our website or app, we shall create a unique identifier (“UID”) that allows us to recognise you when you use our website or apps, including if you log in from a different device or platform.
  • Information from and about the device you are using when you interact with one of our websites, apps or other products/services, including adverts. Device Type, device operation, unique identifier, device settings, network and cookies.
  • We may overlay demographic and lifestyle data to help us understand what you might be interested in for insight and marketing purposes (also known as ‘profiling’).
  • Social Media: If you log-in to our websites through a social media site, such as Facebook, Twitter or Google, you are granting permission to such company to share your user information with us. This will include your name and email address plus any other information you have permitted them to share with third parties. If you remove our website from your Facebook, Twitter or Google account, we shall no longer have access to this information. We use plugins from social media networks and other platforms on our websites, that may allow you to share content with these networks/platforms or use their services on our websites.
  • Browser pop-up notifications: When you consent to receiving pop-up browser notifications from one of our websites, we collect the following information: the URL of the page you were on when you were subscribed; your country code; your device type; your browser name and version; whether the notification was shown to you; and the topics of the notification you have clicked on or interacted with.

Legal Bases for processing your data?

  • We process some of your data as a necessary part of performing our contractual obligations to you.
  • Some processing activities will only be done where we have sought your prior consent. If we require your consent, we shall provide you with full details of the information that we would like and the reason we need it. Once given, you have the right to withdraw your consent again at any point and we shall be obliged to stop processing your data and delete it unless we can demonstrate that another legal basis applies.
  • There may be situations where we need to use your information to comply with legal and regulatory obligations or defend claims. This includes publishing information about competition winners.
  • We process some of your data because it is in our legitimate interests to do so. Where this is the case, we have considered the impact that using your information may have on you and limited our use to only what is strictly necessary. Where we are using this as our basis, we can provide you with an explanation of why the processing is in our interests and you are free to contest this decision if you wish.

Examples of our legitimate interests processing activities include:

  • supporting a free press and individual and societal rights to receive information;
  • developing, delivering and maintaining relevant and engaging products services and advertising; and understanding who our audiences are in order to improve our content and services.

How we may use your information?

We use personal information for journalistic activities to support a free press and to support individual and societal rights to receive information. By using our websites, apps and other products and services, we may process your information, including your name, phone number and email address, for the purpose of providing you with such products and services and managing our relationship with you, which shall include (without limitation):

  • communicating with you in relation to our service, service updates or other non-marketing communications;
  • delivering customer services and support;
  • ensuring the integrity of votes, competitions and polls;
  • maintaining records of our communications with you if you get in contact with us; and
  • responding to press complaints submitted both direct to us
  • running competitions effectively and informing you if you have been successful in any competitions or promotions.
  • We may also record phone calls or customer enquiries via online chat for quality, training and management purposes.
  • Direct marketing and browser push notifications communications and to carry out marketing analysis.This may include communications by email, post, telephone, SMS or app notifications about our products and services, events and special offers.  In relation to email marketing communications, we may send you such communications when we have your consent, or when you are an existing customer who has previously bought or subscribed to a similar product or service from us. You may opt out of email marketing communications when your personal information is first collected. You may also unsubscribe from receiving email marketing at any time by clicking the “unsubscribe” link at the bottom of each email. If you unsubscribe from email marketing, we shall keep your email address to ensure that we do not send you any marketing in future.
  • Personalisation / identifying your interests / audience segmentation / ecommerce activities
  • We use your information, including your UID, to provide you with a greater personalised experience when you visit or use one of our sites or apps, and for insight and marketing purposes.
  • We make assumptions and draw inferences about your interests based on the kind of articles and content you click on or read.
  • We may also use demographic information (such as your age, gender and city) to tailor the advertising we arrange to be shown.
  • We use this information to segment our audiences into groups with attributes. This helps us show you more relevant content/adverts and helps are advertisers target more effectively.
  • Please note you have the right to object to profiling for marketing purposes at any time. If you wish to opt-out of having your personal information profiled for personalisation purposes, you can adjust your account settings or contact us directly. Please see section 8 (Your rights under the General Data Protection Regulation) for additional information.
  • Cookie Matching / UID Matching: Where you have given consent, we check to see if you have a cookie ID or UID when you visit one of our properties. We are then able to compare the cookie ID or UID we have to see if we know who you are.
  • Data matching and lookalike audience building: We allow partners to reach audiences on our platforms via data matching where they have appropriate permissions. We use your UID to carry out such data matching. This is conducted at an aggregate level or an individual level, depending on how targeted our partners want to reach audiences on our platforms. The data overlap between our audiences and the client is useful to understand if an advertising campaign would be effective. As part of the matching process, we segment audiences based on predefined attributes.
  • Tailored advertising: We use advertising to fund some of our websites and apps. Some advertising is ‘contextual’ meaning it is shown due to the particular webpage you are presently viewing. Other advertising, known as “online behavioural advertising” is shown to you based upon your likely interests, which are inferred from your browsing history. This information is collected through the use of cookies and similar technologies or your UID. Sometimes we allow advertisers to show advertisements directly on our website and apps, which are tailored to you based upon information they have obtained, such as your browsing history on their own websites. Other times we shall arrange for our customers to be shown advertisements on our own or other websites or apps. Where we arrange for our customers to be shown advertisements, we use technological and contractual mechanisms to protect your cookie data and to ensure that your browsing data used for advertising is not used by advertisers or other website owners for other purposes, such as linking online behavioural advertising data with your contact details, unless you have provided the advertiser or other website with your express permission to do this. When you are shown an advertisement, our advertising systems do not know who you are or your contact details (such as your name, email address or postal address). Demographic information from your registration on our websites and apps (such as your age, gender and city) may also be used, in connection with our legitimate interests to tailor the advertising we arrange to be shown. Your demographic information is not shared with advertisers.

Location based services and advertising: Where we provide services that utilise your device’s location, such as local weather or news, your location will be determined either from a lookup of your IP address in a “GeoIP” database which lists information provided by your ISP (usually your closest town or borough). Sometimes we can collect the precise location directly from the device (such as through GPS or Wi-Fi on mobile devices) but only where you have granted permission for us to access this location information via your device settings. We use such information to provide you with a more tailored, relevant experiences when using our websites/apps. Where you have granted permission to access your device’s location and consented to us to use your data for advertising purposes, this location information may be used to tailor the advertising you receive, including showing you certain advertisements when you are in the vicinity of a particular location.

Measurement and analytics:  We may use certain information (such as the websites that you visit and advertisements you see or click on) to help us, advertisers and other promotional partners measure the effectiveness and distributions of their advertisements and promotions.

Ad blocker detection: We collect information from your device to detect whether you’re using an ad blocker. This is to determine if we are able to show you advertising. As an advertising funded publisher, we rely on the ability to show you advertising.

Surveys and market research: We collect information via online survey units (Pulse Poll) and via our online research community of our readers (Matters Community) to help us better understand our readers and how they engage with the advertising they are shown. We collect this information when you voluntarily contribute or we invite you to contribute to any of our surveys, polls or forum discussions on our websites or online research community, for example when we ask you questions about your behaviour or response to adverts seen. How we use data relating to our online survey units is covered by this privacy policy. For more information about how we use data relating to our online research community, please see our separate Matters Community Privacy Policy.

Improving our services and products: We may use your information to monitor and improve our products, content and services. This may include (without limitation):

  • developing the design and style of our products and services to make improvements;
  • carrying out statistical, technical and logistical analysis to inform our strategic development; and
  • blocking disruptive use and ensuring the security of our products and services
  • If you have registered on our websites or apps, we may analyse the information we hold on you in aggregate with our other customers to improve our advertising systems.

Disclosures permitted or required by law: Your data will be disclosed where we are obliged to do so by law. We may also disclose your information in order to protect or enforce our rights or the rights of others and for the prevention and detection of crime.

Regulatory compliance: We may share your personal data with the Audit Bureau of Circulations Ltd so they can verify aggregated statistics about circulation and usage of our products or review our policies, processes and procedures for compliance with relevant standards. You can view their privacy policy by following this link.

How we may share your information?

Partners: When you use our services, we partner with specialist companies to provide certain customer services. We usually remain the data controller of your information and the other companies only process data under our instructions and cannot use the information for their own purposes. If one of our third-party partners acts as data controller of your personal data (whether or not as a data controller in common with us) we shall let you know before you register for the service.

Service Providers: We may pass your information to our processors – companies that we use to provide services on our behalf, for example for delivery services. These processors can only use your information in accordance with our instructions and for no other purpose.

Promotions: Sometimes we bring you promotions in association with other companies. If you enter such promotions, the other company will use the information you submit and we provide to them as a data controller in line with their own privacy policies. We shall let you know the precise arrangement at the time you provide your personal information.

Functionality: We may share information about you with suppliers that we engage to help us provide our services and/or functionality of our websites and apps. For example, we share data with Google to prevent certain website functions from being abused. Where this happens your data will be processed in accordance with Google’s Privacy Policy.

Advertisers: We may provide third party advertisers with reports containing aggregate statistical data about our websites’ and apps’ audience to determine the reach of their target audience. This aggregated information may include demographic data such as age range and/or geographic location of groups of our customers. This aggregated data does not include contact details (such as names, addresses or email addresses) that can be used to personally identify you or contact you.

Online Behavioural Advertising partners: Third parties collect and use information obtained during your browsing activities in order to deliver tailored advertisements to you. These parties listed in our Cookies Settings tool where we provide you with their details and the ability to opt out of their use. We have no control over the use of your information by these third parties once it has been collected from our sites. We also use third-party partners to help us understand how you use our websites and apps in order to delivered tailored content to you. We shall provide them with your UID, based on a hashed version of your email address so that they can do this.

Marketing personalisation: We may match your data with data held by CACI, to add extra lifestyle and demographic insight information to your account with us which we then use to make our marketing more relevant to you (subject to your communication preferences and our internal policies and procedures). We can only obtain this information where they have your permission to share this information with us in line with their privacy policies. You can opt-out of having your personal information profiled in this way by contacting us, or our joint controllers, or adjusting your account settings. For more information about these activities and the data provided, and to opt out of their programmes directly, please visit them at CACI.

Social Media: Social media plugins: Some of our websites use social media plugins to help you share content more easily with your friends.

  • Social Media Plugin
  • Facebook (https://www.facebook.com/policy.php)
  • Twitter (https://twitter.com/en/privacy
  • Pinterest Share Button
  • Pinterest Follow Button https://policy.pinterest.com/en-gb/privacy-policy
  • Flipboard Share Button
  • Flipboard Follow Button https://about.flipboard.com/privacy/
  • Instagram Follow Button https://help.instagram.com/519522125107875
  • Snapchat Follow Button https://www.snap.com/en-GB/privacy/privacy-policy
  • If you do not click on the respective buttons, no personal data will be collected and stored by the social media company.

If you are logged onto to your Facebook, Twitter, Pinterest, Flipboard, Instagram or Snapchat account, certain user data (including your IP address at the time) may be collected and linked to your social media account information by the respective social media company. We receive no personal data from the social media companies about which articles you have clicked or seen on our websites. However, we do receive summarised, aggregated statistical reports on the use of these plugins.

Change of Control: We may transfer, sell or assign any of the information described in this Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Details of transfers to third countries and safeguards:  Any organisation who has access to your information in the course of providing services on our behalf will be governed by contractual restrictions and/or technical limitations to make sure they protect your information and comply with applicable data protection legislation. Where these organisations are based outside of the European Economic Area (EEA) in a jurisdiction that has not been deemed adequate by the EU Commission, we shall if appropriate enter into EU Commission approved model clauses with these organisations to ensure appropriate safeguards are in place.

 

General Data Protection Regulation

In certain circumstances, for example if you are a UK or EEA resident, you may exercise the rights available to you (with some exceptions and restrictions) under data protection laws as follows:

  • Access: If you wish to exercise your right to access a free copy of your data, you can contact us.
  • Portability: If you wish to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, or transmit this data directly to another controller, please contact us, or our joint controllers, at the contact details provided below. Please note that this right applies only to the information that is processed by automated means, on the basis of consent or performance of a contract.
  • Deletion: To ask us to delete your personal data, please contact us, or our joint controllers, at the contact details provided below. However, there may be circumstances where we are legally entitled to retain certain data.
  • Rectification: If you wish to update or rectify your data, you can do this directly by accessing your account settings.
  • Restriction: To request the restriction or suppression of your personal data, please contact us, or our joint controllers, at the contact details provided below.
  • Revoke consent for direct marketing: If you wish to object to the processing of your data for direct marketing, you can opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.
  • Opt-out of online behavioural advertising: You are able to control whether we and our partners may use your information for online behavioural advertising related purposes when you visit our websites via our Consent Management Platform that appears when you first visit our sites, or by going to the Cookie Settings.
  • Objection to automated profiling: If you wish to opt-out of having your personal information profiled for personalisation purposes, you can adjust your account settings or contact us directly.
  • Objection to legitimate interests: If you wish to object to our processing of your data where we are pursuing our legitimate interests or those of a third party, please contact us, or our joint controllers, at the contact details provided below stating the nature of and reasons for such objection.
  • Complain: You also have the right to lodge a complaint about us with your local supervisory authority, for example the Information Commissioner’s Office in the UK.
  • Exercising Your Rights: To exercise your rights under the GDPR, please contact us at the contact details provided indicating the type of right you would like to exercise and that you are making the request under the GDPR. In case of requests for deletion, please note there may be circumstances where we are legally entitled to retain certain data. We may seek to verify the identity of the person submitting the request. Where you are making a request via a third party, we need to be satisfied that the third party making the request is entitled to act on your behalf and may ask the third party to provide evidence of this entitlement. If we are satisfied that the third party has the appropriate authority, we will respond directly to that third party.

 

Californian Consumer Privacy Act (for California residents only)

This section of the Policy applies solely to visitors, users, and others who are residents of the State of California, describes your California Consumer Privacy Act (“CCPA”) rights and explains how you can exercise those rights.

  • Under the CCPA you have the right to be informed about the categories and the specific personal information that we may collect, the purposes for collecting that personal information, the categories of third parties to whom we may disclose that personal information and whether we disclose personal information for business purposes or for commercial purposes that would be considered a “sale” under the CCPA. This information is provided in this Policy.
  • request to access a copy of the personal information we have collected about you during the 12 months preceding the request.
  • Upon receipt of a valid and verifiable request from you, we shall disclose to you both the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting that personal information, the categories of third parties which whom we share that information.
  • You have a right to receive the above twice per year. If we provide the information electronically, it will be in a in a portable and, to the extent technically feasible, readily useable format that allows you to transmit the information to another entity without hindrance from us.
  • request that we delete any personal information that we have collected from you unless retention of that information is permitted under applicable law.
  • opt-out of the sale of your personal information
  • You can opt-out of the sale of your personal information by opening our California Privacy Settings tool and clicking on the “Do Not Sell My Info” button at any time. This will opt-you out of cookie placement and the collection of your data by online advertising service providers.

Exercising Your Rights: To exercise your rights under the CCPA, please contact us, or our joint controllers, at the contact details provided below in Section 15, indicating the type of right you would like to exercise and that you are making the request under the CCPA. In case of requests for deletion, please note there may be circumstances where we are legally entitled to retain certain data (see Section 10 on Data Deletion). Alternatively, you can make your request through the technical support option on our Contact Us page. In order to process your deletion and/or access request, we are required by law to collect certain information about you to verify your identity. For example, if you have an account with us, you can use your account information to verify. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information from you, which shall only be used for the purposes of verifying your identity under the CCPA, and for security or fraud-prevention purposes. A consumer may use an authorised agent to submit a request on their behalf if the consumer provides the authorised agent written permission signed by the consumer. We may also require that the consumer verify their identity directly with us and confirm that they have provided the authorised agent permission to act on their behalf. We shall not discriminate against you because you have exercised your rights under the CCPA.

Explicit Notice

We and our advertising partners collect personal information (such as the cookies stored on your browser, the advertising identifier on your mobile device, or the IP address of your device) when you visit our site or use our app. We, and our third-party business partners, use this information to tailor and deliver ads to you on our site or app, or to help tailor ads to you when you visit others’ sites or use others’ apps. To tailor ads that may be more relevant to you, we and/or our partners may share the information we collect with third parties.

If you do not wish for us or our partners to use and disclose your personal information to third parties in this manner, which is considered a “sale” under the CCPA select the applicable control from the “Do Not Sell My Info” link provided. Please note that although we shall not sell your personal information after you click that button, we shall continue to share some personal information with our partners (who will function as our service providers in such instance) to help us perform advertising-related business functions such as, but not limited to:

  • measuring the effectiveness of our ads;
  • managing how many times you may see an ad;
  • reporting on the performance of our ads;
  • ensuring services are working correctly and securely;
  • providing aggregate statistics and analytics;
  • improving when and where you may see ads; and/or
  • reducing ad fraud.

If you access this site or app from other devices or browsers, visit the link below from those devices or browsers to ensure your choice applies to the data collected when you use those devices or browsers. If you use different browsers, devices or platforms, you will need to opt out on each browser, device or platform.

Additionally, although clicking the “Do Not Sell My Info” link will opt you out of the sale of your personal information for advertising purposes, it will not opt you out of the use of previously collected and sold personal information (except for personal information sold within 90 days prior to your exercising your right to opt out) or all interest-based advertising. If you would like more information about how to opt out of interest-based advertising in desktop and mobile browsers on a particular device, please follow the links here and here. You may download the App Choices app here to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

Data retention deletion: We store your data for no longer than necessary in relation to the purpose under which such data was collected. This is determined on a case by case basis and depends on things such as the nature of the data provided, why it was collected, the legal basis we rely upon to process the data, and our relevant legal or operation retention requirements. For example, if you request to delete your data, we still have to retain some data for fraud prevention purposes and financial auditing. Please note that we evaluate deletion requests against our processing for the purposes of journalism. Please see our Terms for more information.

Children and young people: Our websites, apps and other products and services are not aimed at children. We do not intentionally target, or otherwise process information from individuals who are under the age of 16. We do not create interest segments specifically designed for the purpose of online behavioural advertising to children who are under the age of 16.

You must be at least 16 years of age to consent to online behavioural advertising via your Privacy Settings. If you are aged under 16, please ask for permission from your parent or guardian before giving us your information or using our websites or apps. If you are a parent or guardian of a child under 16, please contact us, or our joint controllers, if you are aware that your child has used our websites or apps or otherwise provided their information to us without your consent. We shall delete or otherwise cease processing your child’s personal information within a reasonable time In accordance with industry best practice guidelines, we may retain your information for a reasonable amount of time to make sure that we do not contact you in the future

 

Cookies

When you use our websites and apps, we may collect information using cookies or similar technologies. We may also collect information using your email address. For the purposes of this section, we use the word “cookies” for simplicity.

What are cookies and how do they work?

Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you. This allows websites to tailor what you see on the screen. Do you use other technologies which are similar to cookies

Yes, we use the following:

  • Web beacons: Our websites, apps and emails often contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used in a way similar to cookies to:
  • understand when a particular part of a webpage, email or app is viewed;
  • understand how successful an article or an email marketing campaign has been; and
  • verify any clicks through to links or advertisements contained in emails

Flash cookies: In certain situations we use Adobe Flash Player to deliver video clips. Local Shared Objects (Flash cookies) are used to provide functions such as remembering your settings and preferences.

Tracking URLs: These are web links that allows us to measure when a link is clicked on. They help us measure the effectiveness of campaigns and advertising and the popularity of articles that are read.

Device identifiers: We use device identifiers on mobile devices in the same way as cookies are used on web browsers. A device identifier is a unique number on your device which allow us to remember your device. We use these similar technologies on websites, emails and apps, for the same purposes and in much the same way as we use cookies on websites. We shall use ‘cookies’ and ‘websites’ below as shorthand for ‘cookies and similar technologies’ on ‘websites, emails and in apps’.

What do you use cookies for?

Cookies and other online tracking technologies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but for within our sites, they fall into the following groups: Cookies that are needed to provide the service you have asked for (Essential / Strictly Necessary). Some cookies are essential so you can move around our websites and use their features. Without the use of these cookies parts of our websites would not function. Cookies that collect information about your choices and preferences (Functional / Preference)

These cookies collect information about your choices and preferences, and allow us to remember things like: your username and keeping you logged in during your visit – without cookies you might have to log in on every page you go to; when you add something to the online shopping basket, cookies make sure it is still there when you get to the checkout;Remembering a location you’ve provided us with so we can show you relevant content to where you are and to provide local weather forecasts; If you have filled in a survey, so you’re not asked to do it again; showing “related article” links that are relevant to the page you are looking at.

Cookies used to understand how people use our products and services (Analytics)

We use analytics cookies to gather information about what pages, links and sections of our apps are popular and which ones do not get used so much to help us keep our sites relevant and up to date. They are also useful to be able to identify trends of how people navigate our sites so we can identify improvements to make to the customer journey.

We may combine information collected by analytics cookies with other information that you provide to us. For instance, if you have registered for an account with us, we may combine your contact details other information you provide us with the browsing history from your device collected by analytics cookies (including data collected from before you registered and when you are signed-out).

We may also use this combined information to improve our products and services. For instance, we may analyse this information in aggregate to improve our advertising systems. Our properties may also feature Nielsen proprietary measurement software, which will allow you to contribute to market research, such as Nielsen TV Ratings. To learn more about the information that Nielsen software may collect and your choices with regard to it, please see the Nielsen Digital Measurement Privacy Policy.

Cookies used to show advertising that is relevant to you (Tracking and Advertising): Some advertising, known as ‘online behavioural advertising’ is tailored to you and uses information collected by first party and third party cookies based on your web browsing activity. Cookies are placed on your browser to remember the websites you have visited. Also, when you log into your account, we can recognise your UID. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks. To help us deliver relevant advertising using cookies, we use Google Marketing Platform. Click here to find out more about Google Marketing Platform.

We also use these cookies in order to:

  • know how many advertisements we serve, how many times these are clicked or hovered over with a mouse cursor, how many advertisements we show to a given user and how many customer actions these generate;
  • understand which customers reach a sale or other action page on an advertiser’s site. This allows us to monitor how many sales or actions we achieve for an advertising client, and therefore, how effective our advertising is; and
  • protect our advertisers’ brands, we often use a technology that scans the page to ascertain that it is safe from profane, sensitive and potentially brand-negative topics, before serving an ad there. This process is called “ad verification”.

Ad-blockers: We and our advertisers may use information from within our webpages to determine whether you have an ad-blocker enabled. This information may be stored or associated with your device (including through the use of cookies) to re-insert advertisements on our websites and to understand how our customers use ad-blockers. The advertisements that are re-inserted may include those from ad-blockers’ “white lists” or that promote our own products and services. We reserve the right to restrict your access to some or all of our website while you have an ad blocker turned on.

Do Not Track: Our websites do not respond to ‘Do Not Track’ (DNT) browser settings

Managing Cookies: You can change your cookie settings on this website at any time via your Cookie Settings. Please note that this consent tool is not supported on certain versions of Internet Explorer. Please change your browser in order to exercise your rights under the GDPR.

Mobile Devices: When using a mobile device, you can opt-out of receiving online behavioural advertising by selecting “Limit Ad Tracking” in the Settings of your Apple iPhone or iPad, or the “Opt out of interest-based ads” in the Settings on your Android device. You may also be able to reset your unique identifier used for online behavioural advertising (referred to as an “Advertising ID”) in the Settings on your Apple or Android device.

Online Behavioural Advertising Cookies: If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to Your Online Choices.

Web-Beacons: You can usually prevent the operation of web-beacons by changing your web-browser cookie settings and your ad choices, or for those in emails, by switching off images in your email client or viewing emails using only the ‘text’ display (rather than ‘HTML’ display’). See the ‘Help’ section of your email client for instructions. Please see the All About Cookies website for further information about managing your options.

Flash Cookies: You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website. You can also visit the trade body representing these advertising platforms where you can control your third-party online advertising preferences by going to the Network Advertising Initiative.

Browsers: The links below take you to the help sections for each of the major browsers that will tell you how you can manage your cookies:

  • Firefox
  • Internet Explorer
  • Microsoft Edge
  • Chrome
  • Safari OS X
  • Safari iOS
  • Android
  • Blackberry
  • Windows phone

Please note that our website, apps and other products and services may not work correctly (or at all) if you change certain preferences. For example, you may not be able to purchase products via our websites. However, you may still be able to place an order via our telephone order line. Where you use our apps, similar technologies to cookies are used for analytics. It is not presently possible to opt-out of these similar technologies. If you are not happy to be included in our analysis, please do not use our apps. Please also note that after applying these settings, you will continue to receive advertising, however, it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.

Updates to this Policy: We reserve the right to make changes to this Policy. Where changes are made, we shall post the revised Policy here with an updated effective date. Please check regularly for any changes to this Policy.

How to contact us: If you have any queries or comments about this Policy or wish to exercise any of your rights under the GDPR or the CCPA, please contact us by email us.